Satisfaction Guarantee
From farm to shelf, youtheory is committed to best-in-class manufacturing processes, guaranteed purity, and product potency, which is why we proudly stand behind our products and our quality controls. If you are not satisfied with a youtheory product you purchased from our website or one of our authorized sellers in the United States, you may request a refund or replacement product within 45 days of the date of purchase. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to the original, end-user purchaser in the United States.
How To Claim The Guarantee
To submit a Guarantee request, please use our Contact Us form or call us at 888-271-8976 Monday – Friday 8:00am – 4:30pm EST. Please have the following information available (1) product purchased, (2) the reason for your dissatisfaction, (3) proof of purchase (showing when and where you bought the product), and (4) photos of your product. You may also be asked to mail the unused portion of your product to youtheory. You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for costs incurred in mailing us your proof of purchase and your product (if requested by us).
Guarantee Guidelines
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee. We may amend or terminate the Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please use our Contact Us form or call us at 888-271-8976.
Effective: October 1, 2024